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Information Technology > IT Management > ITIL

Browse through our extensive list of free ITIL magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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The Essentials of CTO's - March 2016 Exclusive Kit Download this kit to learn everything you need to know about technology...
How to Get ITIL Done Discusses common hazards, ITIL as best practices, and what you need to know about implementing ITIL and making it a..
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
Using SIPOC to Define ITIL® Processes Learn about a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and..
Using SIPOC to Define ITIL® Processes Learn about a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and..
Why ITIL® Is Important This white paper describes ITIL at a high level and answers the question in a simple and straightforward manner...
The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
Best Practice Insights: ITIL® Service Strategy ITIL® has emerged as one of the best-known and widely practiced approaches for IT..
ABCs of ITIL® Learn the ITIL® ABCs: accountability, boundaries, and consistency...
Connecting Business and IT Goals with Closed Loop Client Management Learn about client management problems, ITIL Best Practices, and how..
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Best Practice Insights: ITIL® Service Operation ITIL® has emerged as one of the best-known and widely practiced approaches for IT..
Connecting Business and IT Goals with Closed Loop Client Management Learn about client management problems, ITIL best practices, and how..
Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
 
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