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Information Technology > Enterprise Applications > Call Center - Contact

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Contact Centers vs. Call Centers Infographic Choose the Best System for Your Organization...
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
Must-Ask Questions for Contact Center Solution Providers Contact Center solutions sometimes look similar on the surface, but once you start..
The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate..
The Top Contact Center Tools and Features To choose the best contact center application for your business, be sure to evaluate which..
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
How New Software Can Increase Your Call Center's Efficiency and Productivity A call center's most valuable asset is its people, but the..
5 Mistakes Contact Centers Are Making Today Why learn things the hard way? We've heard too many sad tales about expensive mistakes Business..
How to Optimize Your Call Center Software to Optimize KPIs Knowing these metrics and what they mean for your business can help you redefine..
Why Progressive Businesses Use Cloud-Based Call Center Software Before the cloud, the call center was all about the hardware. All that..
Today @ Target Marketing Is the email newsletter for serious direct marketers looking for practical tips and strategies for profitable..
Can IVR Destroy The Customer Experience? IVR is a weak spot in many organizations creating confusion and frustrated, unsatisfied customers...
Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes Ready or not, the holidays are here! Is your contact..
Finding the Best Call Center for Your Company Designed to meet your business needs around the clock, a call center can immediately provide..
Lifetime Customer Value: Measuring Customer Service Performance Don’t we all wish that customers came with a lifetime guarantee?..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Reduce Your Operational Costs: The Avaya/EDS Contact Center Model Differentiate Your Business: Learn how EDS uses Avaya contact center..
Speech Technology Magazine Is the definitive source of information designed to help organizations design, implement, and deploy speech..
Learn the Many Benefits of Outsourcing a Telemarketing Call Center FREE Buyer's Guide PLUS no obligation quotes from reputable Call Center..
Recruiting for Your Contact Center: Why Gamers Make Great Agents Gamers possess many qualities that make them great contact center agents..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Which Customer Service Predictions Came True From 3 Years Ago? This article looks at 3 customer service predictions from 3 years ago and..
The Phone Channel is Dead, Long Live the Phone Channel There is plenty of evidence that the phone simply isn’t the same..
Maximize Your IT Investment: The Avaya/EDS Virtualized Contact Center Model Learn how virtualized companies have achieved measurable gains..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
The Economics of Nearshore Vs Offshore Contact Centers Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or..
A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs This article details the differences in cost between an in-house..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Solve IP Telephony Business Challenges: For SMBs Learn about a flexible, cost-effective integrated telephony and data services solution..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
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